Customer Support Service of BC Game Casino Vietnam
For the safety of Vietnamese players, the website of BC Game is equipped with a help center. There, you can find answers to the most popular questions and get acquainted with the current Privacy Policy, Terms & Conditions, bonus rules, responsible gambling measures, and much more.
If your problem is more complex and requires a detailed solution, support managers are ready to consult you in real time. The service is available 24/7, without breaks and weekends.
BC Game Contacts
There are three main ways to communicate with the BC Game support team: live chat, email, and social networks. You’ll find links and buttons to start a conversation with a manager on the main page of the gambling website.
Online Chat
Live chat is used by players who want to quickly resolve any issues related to the BC Game services. To contact the operator, tap on the round green button in the lower right corner of the page. Then choose the «Messages» tab and click «Send us a message». You’ll be offered to select a language.Today, managers answer gamblers’ questions in English, Spanish, Russian, Vietnamese, Turkish, and 10 more. The response to the request usually comes within a few minutes.
Email Address
In emails, players most often describe more difficult problems. Such issues may require detailed analysis and additional attachments (for example, screenshots or scans of documents). If you consider your question as such, please contact us at [email protected].
Social Networks
The Casino also keeps in touch with players through social media. There, the administration publishes such useful information as news, updates, promo codes and promotions, tips for newcomers, and much more.
Join the BC Game community on Telegram, Instagram, Twitter, Facebook, and other social networks. Links are located in the website’s footer. Scroll the main page to the end and click on the logo of the desired network.
Help Center
Go to the footer, find a «Support/Legal» block, and visit the «Help Center» tab. After that, you’ll be transferred to a new page. The block contains various sections with useful information related to registration and login, game rules, commission fees, payments, bonuses, betting, etc. Be sure to check it before you start playing for real money to know all the possible nuances.
Frequently Asked Questions
The BC Game support managers selected the most frequently asked questions and already answered them in the FAQ section. If your problem is basic, try to find a solution to it in this information block. This will save time and eliminate the need to contact customer support directly.
The section contains answers to such standard questions as:
- Is the game at the Casino fair?
- How to restore access to the account?
- How to change the password?
- How to become a VIP player?
- How to make deposits/withdraw winnings?
- What are the minimum/maximum payment limits?
- How to wager the bonus?
The block may be supplemented with new questions over time.
